If you are not completely satisfied with a product, simply call or email our customer service department for a credit or refund within the 30 days. You can reach us at 1-800-821-9319 or custserv@ncmedical.com.

Items must be in the original, undamaged manufacturer’s packaging with all packaging materials, including instruction booklets and packing inserts. The manufacturer’s labeled packaging must be enclosed within a new shipping carton.

All returns must be accompanied by a Return Merchandise Authorization (RMA) number. Returns without a valid RMA number will not be credited.

If you received an item as the result of a North Coast Medical error, we will pay for the return shipping expense and no restocking fee will be applied.
If you make an error, you are responsible for return shipping expense.

Damaged or incomplete shipments must be reported within 10 days. Shipping damage should be noted to the carrier at the time of delivery.
In the event of damaged delivery:
- Indicate damage on the delivery bill and have it signed by the driver.
- Immediately contact our Customer Service Department to have a replacement order sent.

Items returned after 30 days in resalable condition will be subject to a restocking fee of 15%. Returns will not be accepted after 60 days.

For sanitary reasons, we are unable to accept returns on personal hygiene products that have been opened. No returns will be accepted without prior authorization.

All sales are final for international orders. No returns without prior authorizations.

Instructions for return:

• All returns must be in original packaging and received in new and resalable condition.
• Use proper packaging to protect the items during shipping back to North Cost Medical.
• Write the Return Merchandise Authorization (RMA) number on the outside of your return shipment.
• Do not place stickers or shipping labels on the original manufacturer’s package.
• All return shipping must be freight prepaid. We cannot accept COD deliveries.
• Once items have been received, inspected and confirmed to be in resalable condition credit will be issued.
• If the item(s) is not returnable, a representative will contact you explaining why the item(s) cannot be accepted.
• Items that have been rejected by our Returns department can be returned to you at your expense.
• Non-returnable items will be held for 30 days and then disposed.
• Please keep all return tracking information for your records.

Example of Return Packaging:

If you have any questions or concerns you may reach us at 800-821-9319 or custserv@ncmedical.com.