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Return Policy

Satisfaction Policy

If you are not completely satisfied with a product, simply call or email our customer service department for a credit or refund of the purchase price. You can reach us at 1-800-821-9319 or custserv@ncmedical.com.

Domestic Orders

Returns and Exchanges can be initiated by calling our Customer Service department to arrange a return for credit or refund. Credits / refunds issued will be less any applicable freight charges. Items returned for any reason within 30 days will be credited to your account. All returns must be accompanied by a Return Merchandise Authorization (RMA) number. Returns without a valid RMA number will not be credited. If you have received merchandise in error, North Coast will pay the return shipping expense. Please ship all other returns postage paid. For sanitary reasons, personal hygiene products that have been opened cannot be returned. Therefore, credit will not be issued.

Items returned after 30 days in resalable condition will be subject to a restocking fee of 15%. Returns will not be accepted after 60 days.

Damaged or incomplete shipments must be reported within 10 days. Shipping damage should be noted to the carrier at the time of delivery. In the event of damaged delivery:

  • Indicate damage on the delivery bill and have it signed by the driver
  • Contact our Customer Service department to have a replacement order sent

International Orders

All sales are final for international orders. No returns without prior authorization.

Chair Return Policy

  • Chairs are shipped via Ground only.
  • 24 hour minimum notice required to cancel chair orders without penalty.
  • A 25% restocking fee will apply to all chair orders that are returned within 30 days.
  • No returns will be acccepted after 30 days.
  • No custom fabric chair returns will be accepted after 24 hours of order placement.
  • Freight charges are not subject to credit.
  • No call tags will be issued for chair returns.